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Website
browsing FAQs
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I am unable to login, what should I do?
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Use
the login and password provided by TSL. Contact TSL for your login information.
Remember passwords are case sensitive. |
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Why
is the Market Screen not automatically refreshing? |
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If
the market screen is not automatically refreshing then it may be a browser
compatibility problem. The Market Screen only works well with Internet
Explorer 5.0 or later. It can also happen if you are not connected
to the Internet, or your Internet connection is too slow.
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Why
is Market Screen data for certain stocks missing? |
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There
may have been no trades on the day for the specified stock at that point
in time. Please also refresh the page.
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Why
is the Market Screen not appearing? |
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If
the market screen does not appear, then your browser security settings may
be too high. Please minimize the security level of your browser. For Internet
Explorer select Tools, Internet Options, Security and then minimize all
security settings. |
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Why
are the Tickers not appearing? |
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If
tickers do not appear, then your browser security settings may be too high.
Please minimize the security level of your browser. For Internet Explorer
select Tools, Internet Options, Security and then minimize all security
settings. |
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Why
do Ticker commands respond with a delay? |
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This
is probably due to the slow connection speed of your machine, or because
your machine processor speed is slow. You can either increase your connection
speed, or upgrade your machine, or simply wait for the ticker to respond. |
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Why
am I unable to download website content? |
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Please
install Adobe Acrobat Reader to read the content online. If Adobe Acrobat
Reader is already installed, then wait, because the download speed of the
content may be slow either due to the slow connection speed of your machine,
or because your machine processor speed is slow. |
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Why
is the website’s content not updated? |
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Clear
your cache and then refresh. You can clear your cache by selecting Tools,
Internet Options, General, then click the Delete File button. If the problem
remains, then the content might not have been updated at that point in time,
so please try again later. |
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Why
is the full story link in the News Archive page not working? |
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This
usually happens when the source site has deleted the file. Please inform
us if something like this happens.
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Why
are the Learning Center presentations not working? |
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Learning
Center presentations are prepared in PowerPoint, so make sure that PowerPoint
is installed on your machine. If PowerPoint is already installed, then it
could be a browser compatibility problem. These presentations can be best
viewed with Internet Explorer 5.0 or later. |
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